Here is a Privacy Policy tailored for Beklane Ltd, a cleaning company based in the UK. This document is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Privacy Policy

Beklane Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Beklane Ltd

Email: info@beklane.com

Website: https://www.beklane.com

Data Controller: Beklane Ltd

What Personal Data We Collect

We may collect and process the following types of personal data:
• Identity Data: Full name, title
• Contact Data: Email address, phone number, address
• Payment Data: Bank details or payment card details (if applicable)
• Service Data: Details about the cleaning services you’ve requested or used
• Technical Data: IP address, browser type and version, operating system, and device information (if visiting our website)
• Marketing Data: Preferences in receiving marketing communications from us

How We Collect Your Data

We collect data in the following ways:
• Directly from you when you:
◦ Contact us by phone, email, or through our website
◦ Book or enquire about our services
◦ Provide feedback or reviews
• Automatically when you use our website (via cookies or tracking technologies)

How We Use Your Data

We use your personal data for the following purposes:

• To provide cleaning services and manage bookings

• To communicate with you about your appointments

• To respond to your queries and requests

• To manage payments and invoicing

• To comply with legal obligations

• To improve our website, services, and customer experience

• To send you marketing communications (with your consent)

Lawful Bases for Processing

We process your personal data on the following lawful bases:

• Performance of a contract: To provide services you request

• Consent: For marketing or optional services

• Legal obligation: To comply with UK laws and regulations

• Legitimate interest: To improve our business and provide relevant services

Sharing Your Information

We may share your data with trusted third parties, such as:

• Payment service providers

• IT and cloud service providers

• Professional advisers (e.g., accountants)

• Regulatory or law enforcement agencies (when required by law)

We do not sell your personal data to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Data Retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

• For service customers: typically 6 years after the end of the contract

• For marketing purposes: until you unsubscribe or withdraw consent

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request erasure of your data (subject to legal exceptions)

• Object to processing or request restriction

• Withdraw your consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk
Helpline: 0303 123 1113

Cookies

Our website uses cookies to enhance your experience. For more details, please refer to our Cookie Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Data Protection Officer (DPO)
Beklane Ltd

📧 Email: info@beklane.com

📍 Website: www.beklane.com